Privacy Policy & Data Protection
Your privacy matters - Manage your data with confidence
Delete Your Account
We respect your privacy and your right to control your personal data. If you wish to permanently delete your account and associated data from Logistics App, please follow the instructions below.
What Will Be Deleted
When you delete your account, the following information will be permanently removed from our systems. This action is irreversible:
- Your complete profile information including name, email address, phone number, profile picture, and any biographical information you provided
- All account settings, preferences, notification settings, and customization options you have configured during your time using our services
- All content you have created, uploaded, or shared through our platform including documents, images, and any other files
- Your complete activity history, usage data, interaction logs, and all records of your transactions and communications
- Any other personal data associated with your account including saved payment methods, delivery addresses, order history, and preferences
Data Retention Policy
After you submit your account deletion request, here's the complete timeline of what happens to your data throughout the deletion process:
- Your account will be deactivated immediately upon request submission and you will lose access to all services, features, and platform functionality
- All personal data will be permanently deleted from our active production servers within 30 days of receiving your deletion request
- Some information may be retained for legal, regulatory, tax, or compliance purposes as required by applicable law and government regulations
- Anonymous usage statistics may be retained for analytical purposes to improve our services and user experience for future customers
- Backup systems and archived databases may take up to 90 days to completely remove all traces of your data from our infrastructure
How to Delete Your Account
OPTION 1: Delete Through the App
The fastest and most convenient way to delete your account is directly through our mobile application. This method provides instant processing and immediate confirmation with no waiting period.
- Open the Logistics App on your mobile device (available on iOS or Android platforms from App Store or Google Play)
- Navigate to Settings or Profile from the main menu at the bottom of the screen or top navigation bar
- Tap on Account Settings to access all your account management options and preferences including security and privacy settings
- Scroll down to the bottom of the page and select Delete Account from the available options in the account management section
- Read the warning message carefully that explains:
- What data will be permanently deleted
- That this action cannot be reversed or undone
- The timeline for complete data removal
- Any consequences of account deletion
- Confirm your decision by entering your current password for security verification purposes to ensure you are the account owner
- Review the final deletion warning message that explains the permanent nature of this action, then tap Delete Permanently to finalize your request
- You will receive an immediate confirmation notification on screen that your deletion request has been successfully processed and submitted to our system
- Your account will be deactivated instantly and you will be logged out from all devices where you were signed in automatically
OPTION 2: Request Deletion via Email
If you cannot access the app or prefer email communication, you can request account deletion by sending us an email with all the required information listed below.
- Compose and send a new email message to our support team at: bowspacetechnologies@gmail.com
- Use the exact subject line: "Account Deletion Request" to ensure faster processing and proper routing to our data protection team
- Include the following complete information in your email body to help us verify your identity and process your request:
- Your registered email address associated with your account
- Your username, account ID, or phone number (if applicable to your account type)
- A clear and explicit statement confirming that you want to permanently delete your account and understand this is irreversible
- Optional but appreciated: Brief reason for deletion (this feedback helps us improve our services for other users)
- Our data protection team will verify your identity for security purposes and process your deletion request within 5-7 business days of receiving your email
- You will receive a detailed confirmation email to your registered address once the account deletion process has been completed successfully
- If you don't receive a confirmation within 7 business days, please contact us again to ensure your request was received
- Keep a copy of your deletion request email for your records and future reference if needed
Transparency & Trust
Our Privacy Policy
Understanding how we collect, use, and protect your personal information
Privacy First
Why We Collect Your Information
Bowspace, as a Technology StartUp, offers a variety of robust online solutions to improve the life of everyday Africans. We process personal data in order to provide these services, manage our websites, and carry out our daily operations. We place a high value on the security of your personal information.
We value not just keeping your personal data safe and secure, but also respecting your privacy rights and freedoms as an individual. In brief, Bowspace needs the least amount of data to offer you with services, and the quantity or type of data we gather depends on the product or service you pick or how you use it.
If you want to provide us with extra information so that we may better tailor your account and our services, we will do so with the same care and respect.
We do not sell your personal information, and we do not share it with third parties for their own commercial purposes.
How We Handle Your Data
Transparency in our data collection and processing practices
The Information We Collect
When you create an account with us, we ask for information such as your contact information and billing information in order to simplify payment and communication. When you log in to your account, we also gather certain information automatically, such as your IP address. This is used to understand who is using our services and how they are being used, as well as to detect, prevent, and investigate fraud, abuse, or security problems.
How We Collect It
When you visit a Bowspace public-facing website like bowspace.co.zw, sign up for our services such as Megamarket logistics platform, Market Square, or other solutions, and use our services, we process your personal information as a customer or potential customer of Bowspace's services.
How Long We Store Your Information
The amount of time we keep personal data depends on the kind and purpose of the processing. We only keep personal data to fulfill contractual or legal requirements. Your data will be permanently deleted within 30 days of account deletion request.
How We Process Your Information
When you visit a Bowspace public-facing website like bowspace.co.zw, sign up for our services and use our platforms, we process your personal information as a customer or potential customer of Bowspace's services. We gather and process personal information and data generated by our platforms in order to improve our customer services.
Your Rights and Our Commitment
We are committed to transparency and protecting your privacy rights
Marketing and Sales
We retain personal data for marketing and sales purposes for a period of twelve (12) months, or for the length of the services if you are an existing client, unless you have withdrawn your consent or unsubscribed from getting marketing material.
Links and Third Party Websites
Our online services and messages may contain hyperlinks to websites that we do not own or control. We are not responsible for the privacy practices, policies, notices, or content of third-party websites that we do not own or manage. We urge you to read and understand any linked sites' privacy practices, rules, notices, and content.
Withdraw Consent
If you provided us with your personal data with your consent and you no longer want us to use that personal data for any reason, you have the right to change your mind and revoke consent at any time. We will always cooperate with any lawful withdrawal of consent request unless we are legally compelled to maintain your personal data (such as to demonstrate that we have acted upon a withdrawal of consent request).
Changes to Our Privacy Statement
This privacy policy is subject to modification. We retain the right, at any time, to change, update, modify, or eliminate any portion of this privacy statement. If any changes have a significant impact on your rights under this privacy statement, we will notify you as soon as possible. You can always choose to stop using our services if you disagree with any changes we make to this privacy statement.
Have Questions?
Contact Us About Your Privacy
If you have any concerns about the processing of personal data after reading this privacy statement, or if you have criticism or recommendations to improve this privacy statement, please contact us.
Third Party Application
Mega Market Privacy Policy
Privacy Policy for Mega Market Mobile Application - A Third Party Application Hosted by Bowspace
Last Updated: October 24, 2025
Mega Market is a third-party application that is hosted and managed by Bowspace on behalf of its client. While Bowspace provides the technical infrastructure and hosting services, the Mega Market application is owned and operated by a separate entity. This privacy policy outlines how data is collected, used, and protected specifically for Mega Market app users.
Introduction
Bowspace ("we", "our", or "us") hosts and provides technical infrastructure for the Mega Market mobile application (the "App"), a third-party application. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you use the Mega Market App. By using Mega Market Drivers App, you agree to the collection and use of information in accordance with this policy.
1. Information Collection
1.1 Personal Information
When you create an account or use Mega Market services, the following information may be collected:
- Name
- Email address
- Phone number
- Delivery address(es)
- Profile picture (optional)
1.2 Location Data
Location information is collected to provide drivers with optimized delivery routes and to assign the closest service station for fuel.
2. How Information is Used
The collected information is used for the following purposes:
- Order Processing: To process, fulfill, and deliver your orders
- Account Management: To create and manage your account
- Customer Service: To respond to your inquiries and provide support
- Personalization: To personalize your shopping experience and show relevant products
- Communications: To send order updates, promotional offers, and important notifications
- Improvement: To analyze app usage and improve services
- Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing
We do not sell your personal information to third parties.
3.1 Legal Requirements
Information may be disclosed if required by law or in response to valid legal requests from public authorities.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
4. Data Security
The security of your personal information is taken seriously. Appropriate technical and organizational measures are implemented to protect it, including:
- Encryption of data in transit and at rest
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure, and absolute security cannot be guaranteed.
5. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, it is securely deleted or anonymized.
6. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information held about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Location Services: Disable location tracking in your device settings (may limit app functionality)
- Account Closure: Delete your account through the app settings or by contacting us
To exercise any of these rights, please contact us using the information provided below.
7. Children's Privacy
The Mega Market App is not intended for children under the age of 13. Personal information from children under 13 is not knowingly collected. If you are a parent or guardian and believe your child has provided personal information, please contact us so it can be deleted.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. Appropriate safeguards are ensured to protect your data in accordance with this Privacy Policy.
9. Push Notifications
Push notifications may be sent about order updates, promotions, and other relevant information. You can disable push notifications in your device settings at any time.
10. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your device settings.
11. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements. Users will be notified of any material changes by posting the updated policy in the App and updating the "Last updated" date. Your continued use of the App after such changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions or concerns about this Privacy Policy for Mega Market or data practices, please contact:
Company: Bowspace Technologies Pvt Ltd
Email: support@bowspace.com
Address: 14302 Damofalls, Ruwa, Harare, Zimbabwe
Phone: +263772406098 / +263719624032