Terms and Conditions

Please read these terms carefully before using our services

Legal Agreement

Terms of Service

Last Updated: October 2024

1. Acceptance of Terms

By accessing and using Bowspace Technologies services, including eBas logistics platform, Market Square, and other applications, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Services Description

Bowspace Technologies ("we", "our", "us") provides various software solutions including but not limited to:

  • eBas: A comprehensive logistics and documents management system for streamlined approvals and operations
  • Market Square: An e-commerce platform enabling shopping and delivery services through WhatsApp integration
  • Dial An Expert: A professional services marketplace connecting users with verified service providers
  • Other software solutions and services as may be offered from time to time

3. User Accounts

To access certain features of our services, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your password and account
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account
  • Not transfer your account to any other person without our prior written consent

User Conduct and Responsibilities

Guidelines for acceptable use of our services

Permitted Uses

You may use our services for lawful purposes only. You must comply with all applicable laws and regulations when using our platforms. Personal and commercial use is permitted as long as it aligns with these terms and our service offerings.

Prohibited Activities

You may not use our services to transmit harmful content, engage in fraudulent activities, violate intellectual property rights, or attempt to gain unauthorized access to our systems or other users' accounts.

Content Ownership

You retain ownership of content you upload to our services. By uploading content, you grant us a license to use, store, and display that content as necessary to provide our services to you.

Consequences of Violations

Violation of these terms may result in suspension or termination of your account, removal of content, and potential legal action. We reserve the right to take appropriate action to protect our services and users.

Service Terms and Limitations

Important legal information about our services

Payment Terms

Payment for services is due according to the terms specified in your service agreement or at the time of purchase. We accept various payment methods as indicated on our platforms. All fees are non-refundable unless otherwise stated or required by law. You are responsible for any applicable taxes on your transactions.

Intellectual Property

All content, features, and functionality of our services including but not limited to software, text, graphics, logos, and trademarks are owned by Bowspace Technologies and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Bowspace Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. Our total liability shall not exceed the amount paid by you for the services in the twelve (12) months preceding the claim.

Service Availability

We strive to provide uninterrupted service but do not guarantee that our services will be available at all times. We may suspend or terminate services for maintenance, upgrades, or due to circumstances beyond our control. We are not liable for any loss or damage resulting from service interruptions or unavailability.

4. Termination and Account Suspension

We reserve the right to suspend or terminate your account and access to our services at any time, with or without notice, for the following reasons:

  • Violation of these Terms and Conditions
  • Suspected fraudulent, abusive, or illegal activity
  • Extended period of inactivity
  • At your request for account deletion
  • Non-payment of fees or charges

Upon termination, your right to use our services will immediately cease. We may also delete your data in accordance with our data retention policies. You may terminate your account at any time by following the account deletion procedures outlined in our Privacy Policy. For Mega Market app users, please refer to the Mega Market Privacy Policy.

5. Disclaimers and Warranties

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:

  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Warranties that the services will be uninterrupted, timely, secure, or error-free
  • Warranties regarding the accuracy or reliability of any information obtained through the services
  • Warranties that defects will be corrected or that the services are free of viruses or harmful components

6. Indemnification

You agree to indemnify, defend, and hold harmless Bowspace Technologies, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your use of our services, violation of these terms, or infringement of any intellectual property or other rights of any person or entity.

7. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions. Any dispute arising from or relating to these terms shall be resolved as follows:

  • First, through good faith negotiations between the parties
  • If negotiations fail, through mediation in Harare, Zimbabwe
  • If mediation is unsuccessful, through binding arbitration or litigation in the courts of Zimbabwe

8. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any material changes by posting the updated terms on our website and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated terms. If you do not agree to the modified terms, you must stop using our services.

9. Contact Information

If you have any questions, concerns, or disputes regarding these Terms and Conditions, please contact us:

  • Company: Bowspace Technologies Pvt Ltd
  • Address: 14302 Damofalls, Ruwa, Harare, Zimbabwe
  • Phone: +263772406098 / +263719624032
  • Email: bowspacetechnologies@gmail.com

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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